The retail world changes fast, and with the application of technology it's changing even faster. The influx of capital from Private Equity and Venture Capital, and the new Direct to Consumer era, have refocused attention on our industry in a greater way than ever before.
Step by Step is a podcast miniseries that helps you get smarter. In 5 short episodes we break down complex topics into bite-sized chunks that help you learn what you need to know to have the leading edge in your business. Get a leg up and learn the ins-and-outs of the new retail landscape, Step by Step.
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Season 3: WHAT'S THE DIFFERENCE BETWEEN customer support AND CUSTOMER EXPERIENCE?