Step by Step: Podcast Series to Make You Smarter

[Step by Step] Why Don’t Customers Trust a Five Star Review?

feat. Eric Smith, VP of Business Development and Partnerships at Shopper Approved and Ryan Garrow, Director of Partnerships Logical Position/Owner at Joyful Dirt

Podcast

[Step by Step] How Can I Turn Customer Segments into Personal Connections?

feat Ben Parr, President and Co-Founder of Octane AI and Jason Wong, Doe Lashes & Wonghaus Ventures

Podcast

[Step by Step] How Can I Get Product to Every Customer in Two Days or Less?

feat. George Wojciechowski, VP of Partnerships at Shipbob and Babs King, Founder and CEO at Fleo

Podcast

[Step by Step] Can Product Returns Build My Brand?

feat. David Sobie, CEO and Co- Founder of Happy Returns and Zach Goldstein, CEO and Founder of Public Rec

Podcast

[Step by Step] How Can Brands Compete with Amazon?

Feat. Adam Gardner, Director of Strategic Partnerships, Route

Podcast

[Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement?

Feat. Kaylin Marcotte, Founder and CEO of JIGGY

Podcast

[Step by Step] What Tools Can Help Me to Tell My Brand Story?

feat. James Le Compte, CEO of To'ak Chocolate

Podcast

[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

feat. Bahzad Trinos, CDO at Naked and Famous Denim

Podcast

[Step by Step] How Can My DTC Brand Compete with Established Brands?

feat. Rytis Lauris, CEO of Omnisend

Podcast

[Step by Step] How to Build Sustainable CX and Avoid Burnout?

feat. Jeffrey Newman, Porsche

Podcast

[Step by Step] How Does CX Address Modern Customer Expectations?

feat. Rebecca Boxall, Native Shoes

Podcast

[Step by Step] How Does CX Drive Lifetime Value?

feat. Melanie Travis, CEO at Andie Swim

Podcast

[Step by Step] How to Go from a Contact Center to a Revenue Center?

feat. Kate Showalter, Crate & Barrel

Podcast

[Step by Step] How Do We Evolve from Customer Support to Customer Experience?

feat. Joseph Ansanelli, CEO of Gladly

Podcast

[Step by Step] Where Does Data Fit Into My Tech Stack?

feat. Dan Nephew, Director of System Operations at Lovepop

Podcast

[Step by Step] What Happens After the Buy Button?

feat. Grant Van Kirk, Head of Finance at ROKA

Podcast

[Step by Step] What Role Does a Tech Stack Play in Customer Retention?

feat. Alida Sholl, Director of Operations at Rep Fitness

Podcast

[Step by Step] How Do I Acquire New Customers?

feat. Andy Zuro, President at ZLINE

Podcast

[Step by Step] How Do I Build an eCommerce Tech Stack?

feat. Scott Hill, SVP of Product at Brightpearl

Podcast

[Step by Step] How Can I Successfully Sell My Business?

feat. Michelle Cordeiro Grant, Lively

Podcast

[Step by Step] What is Private Equity and When Do I Need It?

feat. Jeremy Muras, Lion Capital

Podcast

[Step by Step] How and When Do I Raise Venture Capital?

feat. Robin Li, GGV

Podcast

[Step by Step] What is Venture Capital, Anyways?

feat. Brian O'Malley, Forerunner Ventures

Podcast

[Step by Step] Retail Funding 101

Jordan Knapp, Jamie Oliver, Shopify Plus

Season 5: HOW CAN MY BRAND LIVE UP TO AMAZON EXPECTATIONS?

[Step by Step] Why Don’t Customers Trust a Five Star Review?

[Step by Step] How Can I Turn Customer Segments into Personal Connections?

[Step by Step] How Can I Get Product to Every Customer in Two Days or Less?

[Step by Step] Can Product Returns Build My Brand?

[Step by Step] How Can Brands Compete with Amazon?

Season 4: How Can My DTC Brand Compete with Established Brands?

[Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement?

[Step by Step] What Tools Can Help Me to Tell My Brand Story?

[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

[Step by Step] How Can My DTC Brand Compete with Established Brands?

Season 3: WHAT'S THE DIFFERENCE BETWEEN customer support AND CUSTOMER EXPERIENCE?

[Step by Step] How to Build Sustainable CX and Avoid Burnout?

[Step by Step] How Does CX Address Modern Customer Expectations?

[Step by Step] How Does CX Drive Lifetime Value?

[Step by Step] How to Go from a Contact Center to a Revenue Center?

[Step by Step] How Do We Evolve from Customer Support to Customer Experience?

Season 2: HOW DO I BUILD A TECH STACK FOR ECOMMERCE?

[Step by Step] Where Does Data Fit Into My Tech Stack?

[Step by Step] What Happens After the Buy Button?

[Step by Step] What Role Does a Tech Stack Play in Customer Retention?

[Step by Step] How Do I Acquire New Customers?

[Step by Step] How Do I Build an eCommerce Tech Stack?

Season 1: WHAT ARE VENTURE CAPITAL AND PRIVATE EQUITY?

[Step by Step] How Can I Successfully Sell My Business?

[Step by Step] What is Private Equity and When Do I Need It?

[Step by Step] How and When Do I Raise Venture Capital?

[Step by Step] What is Venture Capital, Anyways?

[Step by Step] Retail Funding 101

subscribe to STEP BY STEP on your favorite podcast app

Season 5: HOW CAN MY BRAND LIVE UP TO AMAZON EXPECTATIONS?

[Step by Step] Why Don’t Customers Trust a Five Star Review?

[Step by Step] How Can I Turn Customer Segments into Personal Connections?

[Step by Step] How Can I Get Product to Every Customer in Two Days or Less?

[Step by Step] Can Product Returns Build My Brand?

[Step by Step] How Can Brands Compete with Amazon?

Season 4: How Can My DTC Brand Compete with Established Brands?

[Step by Step] What Tools Can a Small Brand Use to Automate Customer Engagement?

[Step by Step] What Tools Can Help Me to Tell My Brand Story?

[Step by Step] How Can I Use Marketing Automation to Get More Done with Less?

[Step by Step] How Can My DTC Brand Compete with Established Brands?

Season 3: WHAT'S THE DIFFERENCE BETWEEN customer support AND CUSTOMER EXPERIENCE?

[Step by Step] How to Build Sustainable CX and Avoid Burnout?

[Step by Step] How Does CX Address Modern Customer Expectations?

[Step by Step] How Does CX Drive Lifetime Value?

[Step by Step] How to Go from a Contact Center to a Revenue Center?

[Step by Step] How Do We Evolve from Customer Support to Customer Experience?

Season 2: HOW DO I BUILD A TECH STACK FOR ECOMMERCE?

[Step by Step] Where Does Data Fit Into My Tech Stack?

[Step by Step] What Happens After the Buy Button?

[Step by Step] What Role Does a Tech Stack Play in Customer Retention?

[Step by Step] How Do I Acquire New Customers?

[Step by Step] How Do I Build an eCommerce Tech Stack?

Season 1: WHAT ARE VENTURE CAPITAL AND PRIVATE EQUITY?

[Step by Step] How Can I Successfully Sell My Business?

[Step by Step] What is Private Equity and When Do I Need It?

[Step by Step] How and When Do I Raise Venture Capital?

[Step by Step] What is Venture Capital, Anyways?

[Step by Step] Retail Funding 101