Step by Step: Podcast Series to Make You Smarter

Future Commerce - an eCommerce and retail podcast for DTC and enterprise retail operators

The retail world changes fast, and with the application of technology it's changing even faster. The influx of capital from Private Equity and Venture Capital, and the new Direct to Consumer era, have refocused attention on our industry in a greater way than ever before.
Step by Step is a podcast miniseries that helps you get smarter. In 5 short episodes we break down complex topics into bite-sized chunks that help you learn what you need to know to have the leading edge in your business. Get a leg up and learn the ins-and-outs of the new retail landscape, Step by Step.

Season 3: WHAT'S THE DIFFERENCE BETWEEN customer support AND CUSTOMER EXPERIENCE?

[Step by Step] How to Build Sustainable CX and Avoid Burnout?

feat. Jeffrey Newman, Porsche

[Step by Step] How Does CX Address Modern Customer Expectations?

feat. Rebecca Boxall, Native Shoes

[Step by Step] How Does CX Drive Lifetime Value?

feat. Melanie Travis, CEO at Andie Swim

[Step by Step] How to Go from a Contact Center to a Revenue Center?

feat. Kate Showalter, Crate & Barrel

[Step by Step] How Do We Evolve from Customer Support to Customer Experience?

feat. Joseph Ansanelli, CEO of Gladly

Season 2: HOW DO I BUILD A TECH STACK FOR ECOMMERCE?

[Step by Step] Where Does Data Fit Into My Tech Stack?

feat. Dan Nephew, Director of System Operations at Lovepop

[Step by Step] What Happens After the Buy Button?

feat. Grant Van Kirk, Head of Finance at ROKA

[Step by Step] What Role Does a Tech Stack Play in Customer Retention?

feat. Alida Sholl, Director of Operations at Rep Fitness

[Step by Step] How Do I Acquire New Customers?

feat. Andy Zuro, President at ZLINE

[Step by Step] How Do I Build an eCommerce Tech Stack?

feat. Scott Hill, SVP of Product at Brightpearl

Season 1: WHAT ARE VENTURE CAPITAL AND PRIVATE EQUITY?

[Step by Step] How Can I Successfully Sell My Business?

feat. Michelle Cordeiro Grant, Lively

[Step by Step] What is Private Equity and When Do I Need It?

feat. Jeremy Muras, Lion Capital

[Step by Step] How and When Do I Raise Venture Capital?

feat. Robin Li, GGV

[Step by Step] What is Venture Capital, Anyways?

feat. Brian O'Malley, Forerunner Ventures

[Step by Step] Retail Funding 101

Jordan Knapp, Jamie Oliver, Shopify Plus